Can my old microwave go in my trash cart?
A microwave is an appliance that needs to be processed for recycling. Appliances cannot go in the trash. Other such appliances include:

Air conditioners
Water heaters
Water softeners

You certainly can arrange for pickup of these items with Randy’s. Call our service department to arrange for our “Appliance Truck” to pick up from your curbside.

Does the same truck pickup my garbage as does my yard waste?
MSW (Municipal Solid Waste) better known as “trash,” must remain separate. Trash, yard waste and recycling get disposed of at different facilities. These trucks may service your home on the same day, but they have different routes. Different routes mean different pickup times. So, you should keep your yard waste bags separate from the trash cart.

What time does my trash and/or yard waste need to be out to the curb?
We ask that you have all waste down to the curb by 6:00 a.m. Most people find it convenient to set it out the night before.

What items do I need to call ahead for pickup?
You need to call ahead for anything that doesn’t fit in your cart. In some cases we will have to send a different vehicle for pickup. Given a description of the item, Randy’s representatives can arrange for its removal. We do need all items to be brought to the curb.

Is there a weight limit on the cart?
Yes, the cart has weight limitations based on its size and capacity, and the truck’s lift device also has weight limitations. In order to ensure the driver’s safety as well as the safe removal of your trash, you should not put bricks, rocks, sod, dirt, or any other such materials in your cart. They should only contain household trash.

What happens if I get my trash out late?
Randy’s will always offer to take double the volume the next week on your pickup day. If the cart is full, extra bags can be set on the side with no extra charges. Call our service center to arrange for double trash to be taken.

My cart is broken, how do I get it replaced, and is there a charge to do so?
Your broken cart can be replaced by calling our service center. The cart delivery van schedule is not the same as your pickup day. Call our service center, and we will arrange for your cart replacement. There is no charge for carts broken under normal wear and tear.

My cart smells bad, what should I do?
The best way to clean your cart is to rinse it out with a hose. Soap and bleach can be used as cleaning and deodorizing agents.

I had another hauler knock at my door last night. The offer is unbelievably low. Can Randy’s help me analyze my service and assist me in the comparison?
We welcome this kind of opportunity. Often times another hauler will hire outside marketing firms to sell their services. If it appears too good to be true, it probably is. We do our best to be competitively priced and still offer the best service. We encourage you to call and allow one of Randy’s Customer Service representatives to review your service and pricing.

Can I be rewarded for recommending Randy’s service to friends or family?
If you’ve found our service to be commendable and you “spread the word”, yes, we want to thank you! You can receive 1 free month for each new residential customer you refer to Randy’s.

Can I receive a discount if I use Randy’s at my home as well as at my commercial location?
Yes, you can. We want to be your all-inclusive waste hauler. Contact one of Randy’s account representatives for a free quote.